Política de frete

Last updated: August 17, 2026

Processing Time
All x37x pieces are handcrafted, so processing time varies by product:

  • Ready-made items: dispatched within 4–7 business days of order confirmation.
  • Made-to-order pieces: crafted specifically for you and require 15–45 business days before dispatch. The exact timeframe will be noted on the product page.

Processing time is separate from shipping/transit time (see below). Orders are not processed or shipped on weekends or Brazilian public holidays.

Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery times are calculated automatically at checkout based on your delivery address, package weight, and the carrier selected (Correios or partner courier). Please check the delivery estimate shown at checkout before completing your purchase — this is the most accurate timeframe available, as it reflects real-time carrier data.

Please note that delivery estimates are provided by the carrier and are not guaranteed by x37x or Shopify. Delivery times may be affected by customs processing, local holidays, regional logistics, or carrier delays outside our control.

International Orders
For shipments outside Brazil, please note:

  • You are responsible for any customs duties, import taxes, or fees charged by your country upon arrival. These are not included in the checkout price and are collected by the carrier or local customs authority.
  • Delivery times for international orders can vary significantly depending on customs clearance in the destination country. Check the estimate provided at checkout for your specific location.
  • We are not responsible for delays caused by customs inspections or import restrictions.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and link so you can follow your package's journey.

Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated window shown at checkout, contact us at xeldon37@pm.me with your order number and we'll investigate with the carrier.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at xeldon37@pm.me — we can only make changes before the order ships.

Contact
x37x
xeldon37@pm.me
Rua Massacá, 51 - Alto de Pinheiros, São Paulo SP
+55 11 98826-6848